Refund policy

We accept returns on items that have not been installed or damaged within 14 days of your purchase. In the rare event that an item is defective upon installation or has any blemishes not previously stated in the description, we will discuss a refund or exchange. Please, reach out if you have any issues that need to be addressed. Our goal is to achieve complete customer satisfaction.

At C&J Faucets, we’re proud to offer open box items from
a wide range of manufacturers. While we’re not affiliated with or officially
authorized by these brands, we carefully select our inventory to provide great
value. Because of our independent status, some products may not include
manufacturer warranties, guarantees, or additional services.

That said, your satisfaction matters to us. If you receive a
defective item, we’ve got you covered with a 30-day refund policy—no hassle, no
stress.

We do want to be transparent: purchasing open box products
from non-authorized sellers can sometimes mean limited support or coverage from
the original manufacturer. We’re here to help clarify any questions and make
your experience as smooth as possible.