F.A.Q.
We know you have a lot of questions. We're here to help.
We've tried to put together a list of the most frequent questions we get paired with the most detailed answers we could.
If you have any further questions, please reach out!
Frequently Asked Questions
Are these items used or installed?
Most of our items are simply customer shelf pulls or discontinued items. We try to be transparent in our descriptions and pictures to disclose any signs of installation or damage. We can also tell you more about the condition of any item if you contact us!
How do you ship these items?
We pull each item and inspect it as part of our pre-shipment procedure. We then wrap the package with brown kraft paper to help protect the shipment and keep it more discreet.
We generally ship using UPS or USPS, unless a customer requests something else.
Do these items come with a manufacturer warranty?
At C&J Faucets, we’re proud to offer open box items from
a wide range of manufacturers. While we’re not affiliated with or officially
authorized by these brands, we carefully select our inventory to provide great
value. Because of our independent status, some products may not include
manufacturer warranties, guarantees, or additional services.
That said, your satisfaction matters to us. If you receive a
defective item, we’ve got you covered with a 30-day refund policy—no hassle, no
stress.
We do want to be transparent: purchasing open box products
from non-authorized sellers can sometimes mean limited support or coverage from
the original manufacturer. We’re here to help clarify any questions and make
your experience as smooth as possible.